Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned - Electrical units - PCB,s - PLEASE READ THE ADVERT - DETAILS OF NON RETURNS ARE IN THE ADVERT DESCRIPITIONS - THANKYOU !

Additional non-returnable items: 
- Cleaning Liquids.
- Electrical PCB Boards - DISCLAIMER is on the adverts please read !!!!

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Caratech, Unit 3A, Saxilby Enterprise Park, Saxilby, Lincoln, LN1 2LR, United Kingdom. 

To return your product, you should mail your product to: Caratech, Unit 3A, Saxilby Enterprise Park, Saxilby ,Lincoln, LN1 2LR, United Kingdom 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

Let Customers Find You

We're building a new directory exclusive for Trade customers where all our customers can find experts, engineers and repair centers near close to them. They'll be able to find you based on location, forward them to your website and call you.

The new expert locator will be available across the website, sent to customers during order updates, social media channels and more.

Location Based

Customers will be able to enter their address and find the nearest expert quick and easy.

Get in Touch

Customers will be able to get in touch to arrange a quote for a wide range of services.

Promoted everywhere

The expert locator is availbale across the website and advertised on social media.

Built into orders

We'll include the expert locator in all order updates and product pages across the websjte.

The service is free and exclusive for approved trade customers.

Edits can be made by sending an email to our customer service team to approve and update.

Currently we're omnly acsepting one submission per trade account.

We're currently building the directory up and we'll be in touch to tell you when the locator is live.