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Customer Services

Whether you need to get in touch, find your nearest branch, create an account, or find out more about our click & collect service - we want to make sure you have everything you need, when you need it.

Returns and Refunds

Find out about our returns policy, manufacturer’s warranty and how long your refund will take.


Find out about our different delivery methods for both the UK and International, delivery speeds and cut off times.

Your Order

Find out more about how easy it is to order new caravan parts on the website and phone, stock enquires and more.

Product Information

Find out about what information we include about our products including specification and descriptions.


Find out about the different payment methods available and which cards are accepted across the website.


Find out about our trade offering including application, requirements, benefits and how to manage your account.

Create an Account

Create a Caratech customer account to make shopping for parts easy and faster in the future.

Contact us

Cannot find the answer your looking for or want to double check a part is right for you? Get in touch with us.

Terms and Conditions

Information about how we run as a businesss and a website and the information we require.

Privacy Policy

Find out about how we use information to process an order and what information is required to place an order.

Cookie Policy

Find out about the tools we use to provide a simple user expierence while shopping on this website.

Return Policy

Find out about our returns policy, how to return an item, requirements and cut off times for returns and exchanges.

This months frequently asked questions

Common questions we've been asked this month about shopping with Caratech