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Customer Services

We're here to help with your questions about Caratech. There's answers to frequently asked questions about delivery, Click + Collect, trade and payments.

  • Delivery Services

    Full details about our delivery methods, international shipping and delivery time please visit our shipping page.

  • Trade

    For questions about the trade application and benefits, please visit the trade page for a full list of frequently asked questions.

  • Legal Notices

    For a full list of our terms and conditions, privacy policy, cookie policy and refund policy please visit our legal FAQ's

Service Status Messages

  • Shipping Suspended

    We've temporary paused shipping to Ireland, Italy, Portugal. Due to delays and issues at customs.



How do I order?

At Caratech we go to great lengths to ensure all our product information and catalogue is up-to-date all year round. 

Finding your parts Using Search

You can search all our parts, brands and categories by using the white search box at the top of the website. In the box type in anything related to the product your searching for for example:

Brand Name
Part Number
Part Name

Using Menu

The menu at the top of the website allows you to browse all our categories. We've categorised our products into useful groups, clicking on any category will show all the products and brands within that category. 

Once you've found your part or accessories click the blue 'Add to Cart' button and your item will be added to your basket. 

Once you have added your parts into your basket, click the white cart icon at the top of the website. Review your order and click the blue 'Checkout' button and follow the steps. 

What payment methods are accepted?

We currently accept the following debit and credit cards – Mastercard, VISA, Visa Debit and American Express. We also allow PayPal and Clearpay.

Do you accept PayPal?

Yes, we accept PayPal for all orders on Please select the PayPal button on the cart or alternatively at checkout select the PayPal option.

Can I pay for my order later?

You can use ClearPay to pay for your order in stages, More information can be found on ClearPay site by clicking here.

What currency do you accept?

Our site will always show the native currency the country you’re visiting the website from. If the incorrect currency is shown, please select the correct currency using the menu at the top of the website. At checkout, will always process your payment in GBP.

Your bank may charge a fee for international transactions. Alternatively please use PayPal to complete your purchase.

Can I order over the phone?

We don't accept orders via telephone. Our website is available 24/7 and secure. All products and offers will always be shown on the website. We are unable to accept orders via email too.

When do I pay for the parts?

All orders are charged immediately the order is placed and confirmed.

Do your prices include VAT?

All our items online include VAT. Our checkout will show a breakdown of this.

Can I use Apple/Google Pay?

We also accept both Apple Pay and Google Pay. We do not accept payments via Amazon.

Repairs and Servicing

Do you provide installation services?

We do not provide installation of any part on our website.

Where can I find installation services?

All our registered trade partners are fully tested and verified installers. You can find the nearest engineer to you by visiting our trade network page by clicking here.

How can I list my services on Caratech?

Our directory is one of the many benefits our trade customers receive as part of their membership. More information and registration can be found by clicking here.

Returns and Refunds

Will I be charged for returning an item?

If the product is not faulty or has not been ordered incorrectly i.e. buyer has ordered the wrong part, a handling fee of 15% will be deducted from the refund total.

If you are unsure about a part please email with picture and product details needed before placing an order to avoid issues.

When will I receive my refund?

You will receive your refund within 3 working days upon when the goods are returned to us.

Why can't I see my refund on my bank statement?

Normally it shows on the day of refund confirmation by us. If it’s not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time).

What do I do if I receive a faulty part or an item is missing?

If your order has an item that is below standard please get in touch with our team by contacting us online please add pictures if possible.

For items that are missing in your order please get in touch with us using the contact details on your order confirmation so we can locate your order quickly.

What products can I not return?

As per our returns policy most items are valid for return expect from  the following categories:

1) PCB boards ,please contact first .

2) Items for hygienic reasons – e.g. used or open toilet seats or toilet items.

How much will my return cost me?

For products purchased on our website there is only a charge for returning products that are wrongly or incorrectly ordered, always ask for advice when you're not 100% sure about a product before ordering. The return payment will be minus the cost of any outbound post costs.

Do I need to label and package my return to you?

For orders made on our website that are wrongly placed you will be responsible to cover cost of shipping back.

If the order is incorrect (deemed faulty part) the postage will be covered and a return label will be sent to the email address the order was placed with.

Dependent on the order you may be required to pay for postage if it includes cables.

Will you reject my return unpackaged or unlabelled?

We require all parts to have all packaging and associated parts original condition so we can investigate the return further. This is done on a case by case basis. 

Can I exchange my purchase instead of refunding it?

Exchanges are not provided. Order must be returned and refunded. A new order must be placed due to tracking and stock levels maintained.


Do you sell/buy caravans and motorhomes?

We no longer sell caravans or motorhomes.

Can you order a part for me?

This is dependent on parts. We will do our best to order the part for you through our team.

Do parts come with the tools to install the new part?

Unless specially stated in the description on the product page we don’t include any extra parts in order to fit the item.

How do I know if a part is in stock?

Our website will always inform you if the item is in or out of stock. This can be found via the product page. You won’t be able to add the item to your basket if it is out of stock.

A part is out of stock. When will it be available to buy?

We receive multiple deliveries to our Lincolnshire Warehouse weekly. We aim to keep our website stocked every weekday. If your item is out of stock it could be up to 7 working days until the item is back in stock.

Do you sell gas?

We no longer sell gas at our warehouse.

Do you have a retail store?

We do not have any retail store. The warehouse is only available for click and collect orders.

Product Recalls

We have no product recall announcements to show.

If we require you to return your item we will get in touch with you by emailing you.

Do you sell windows?

We do not sell any Windows.

Do we sell used or secondhand items.

No we do not , all items sold are new and in packets.