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Customer Services

Delivery services

At Caratech we offer a number of delivery services, please refer to the appropriate section for further information. For full details about out of area postcodes, please see the ‘out of area charges and delivery times’ section below.

United Kingdom

Shipping is free for all UK Mainland Orders. 2-3 working days via Royal Mail Tracked 48 or Tracked 24 Next Day Delivery is available at an additional cost.

Please Note: Orders placed after 3pm. Adding 1 working day to the delivery service. Orders placed after 4pm on a Friday, will be delivered on the next working day which is the following Monday.

For orders placed on a non working day (Saturday or Sunday) please add 1 working day to your delivery date.

If your item is Over 2kg in total , the system will automatically realise and stop further items being added to the basket. Please proceed to checkout and process the order , then a further order can be processed at no extra postal costs , this only applies to UK Orders, International orders have to pay via total order weight as normal .

Outside the UK

We are now able to offer delivery to most Countries. Delivery charges exclude any import taxes, charges, duties or clearance costs and we shall not be liable for such sums.

International delivery price will vary depending on the weight of your items. This will be shown during checkout.

If your item is Over-Sized or Over-Weight (Over 2kgs) you may incur an additional Price. If this is the case you will be contacted once your order is placed.

Please Note: Due to carriage restrictions, we are unable to ship hazardous chemicals, aerosols or liquid items to Europe. Orders containing such items will be processed without the restricted items.

All delivery methods are trackable and will require a signature.

Frequently Asked Questions

Do you provide a collection service?

We now provide a click & collect service for orders in the UK.

All click & collect orders can be picked up from our main warehouse during opening hours. 

Our click & collect service is free and and you can pick your order in as little as 1 hour.

To use this service simply add all your items to your basket as usual. On checkout select 'pick up' at the checkout and let us know your name and email so we can let you know when your order is ready to be picked up.

Select a payment method and pay online. Once your order is processed you'll be sent an email and/or text containing your order confirmation you need to bring with you so we can provide you with all your new parts. 

Do you deliver on bank holidays and Sundays?

We are closed on all the UK Bank Holidays. No orders will be fulfilled on these days instead the orders will be fulfilled on the next working day after. 

We are also closed on Saturdays and Sundays which means no orders will be fulfilled on these days.

Can someone else sign for my delivery?

Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.

Do you deliver to PO boxes?

No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.

When can I expect my order to be delivered?

Dependent on the delivery method you have selected at checkout and availability we will show when your order will be dispatched on the cart and checkout page.

Can I track my delivery?

When your order has been processed and dispatched and selected a Trackable option at checkout you will receive a tracking number in your order confirmation which you can use on Royal Mail websites.